Today I was showing property to a nice couple. I asked if they would like to look at some new homes in a particular area. They both looked at one another, and the husband asked his wife "is that where (agent name) works?" She nodded and they both answered my question simultaneously "NO!". They went on to explain that they had not had a good experience with the agent who represented the builder. The builder did not have a spec home of the model this couple was interested in so the agent had called a homeowner in the neighborhood to see if this couple could walk through. Once the agent found out that the prospects had not gotten their formal pre-approval (minutes before the viewing was scheduled), she advised them they would wait and look after the pre-approval came in. The faux paux occured when the agent thought she was calling the homeowner to tell them that the showing was cancelled due to the prospects not showing up. She actually called and left that message on the buyers cell phone, NOT the homeowners phone. Yikes! The buyers were infuriated when they heard the message! They did not want those sellers to think they were a "no show". Also, the husband was a policeman and did not take well to the non-truth. He said he would never trust this agent.
Three huge lessons here for me:
1. MAKE SURE I AM LEAVING THE RIGHT MESSAGE WITH THE RIGHT PERSON!
2. ALWAYS, ALWAYS, ALWAYS TELL THE TRUTH!
3. POSITIVE MENTAL ATTITUDE!
The agent who represents the builder is a good agent. Maybe they thought it was just a little white lie or it didn't really matter why the appointment was cancelled. Well, it did matter. We probably all have been guilty of telling the occasional white lie, but what I have learned is that almost everything matters.
As far as the buyers qualifying - they are great! What the buyers thought might hurt their credit was an outstanding loan! (which actually helps your credit when you pay on time) A few questions from the agent could have settled the concerns over credit. If the agent had had a positive attitude and went ahead with the showing (what would it have taken, 15 - 20 minutes?) they probably would have a sale right now. Oh well, their loss is my gain in more ways than one.
Text or Phone: 270-903-2167
Owensboro, Kentucky 42301